8e880 Privacy Policy

1. Data Controller

For the purposes of this Policy, 8e880 is the data controller responsible for the personal data you provide when using the Platform. If you have any questions about how your data is handled, you may contact us directly at [email protected]. Our support team is available 24 hours a day, seven days a week, operating on Bangladesh Standard Time (UTC+6).

2. How We Collect Your Personal Data

8e880 collects personal data through the following channels:

• Direct registration: When you create an account, you voluntarily provide your name, date of birth, mobile number, email address, and residential details.
• Identity verification: When you submit a government-issued ID, selfie, or proof-of-address document as part of our KYC (Know Your Customer) process.
• Transactions: When you deposit or withdraw funds, transaction metadata — including amounts, timestamps, and payment channel identifiers — is automatically recorded.
• Platform activity: Game play history, betting patterns, session duration, login timestamps, and device fingerprint data are collected automatically as you use the Platform.
• Support interactions: When you contact our support team by email, the content of your correspondence and any attachments you provide are stored as part of your account record.
• Cookies and tracking technologies: When you browse the Platform, session cookies, analytics identifiers, and log files are generated automatically by your browser and our servers.

3. Legal Basis for Processing

8e880 processes personal data on the following legal bases:

• Contract performance: Processing is necessary to create and maintain your account, facilitate deposits and withdrawals, settle bets, and deliver the gaming services you have requested.
• Legal obligation: Certain data processing is required to comply with anti-money-laundering obligations, age verification requirements, and fraud-prevention duties.
• Legitimate interests: We process device and behavioural data to protect the integrity of the Platform, detect cheating or collusion, and improve game performance.
• Consent: Where we send you promotional communications by email or mobile notification, we do so only if you have explicitly opted in to receiving such messages. You may withdraw consent at any time.

4. How We Use Your Personal Data

Your personal data is used by 8e880 for the following purposes:

• Creating, verifying, and maintaining your account on the Platform.
• Processing deposits and withdrawals through approved payment channels.
• Verifying your identity and age (21+) in accordance with our responsible gaming obligations.
• Detecting and preventing fraud, money laundering, multi-accounting, and other prohibited activities.
• Resolving disputes, investigating complaints, and responding to support enquiries.
• Sending transactional notifications (deposit confirmations, withdrawal updates, account alerts).
• Sending promotional communications, but only where you have explicitly opted in.
• Analysing aggregate platform usage to improve game performance, interface design, and user experience.
• Complying with applicable legal obligations.

5. Sharing Your Personal Data

8e880 does not sell your personal data. We may share your data with the following categories of third party only to the extent necessary to operate the Platform:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive transaction data required to process your deposits and withdrawals. Each processor is bound by its own privacy and security standards.
• Game studios and technology providers: Licensed game providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe may receive anonymised session identifiers necessary to deliver their games. No directly identifiable personal data is shared with game studios.
• Identity verification services: Where third-party KYC providers are used to verify government ID documents, necessary identity data is shared under strict data-processing agreements.
• Fraud prevention and security services: Aggregated device and behavioural data may be shared with security partners solely for the purpose of detecting and preventing fraudulent activity.
• Law enforcement and regulators: 8e880 will disclose personal data to competent authorities where required to do so by law, court order, or regulatory direction. We will notify you of any such disclosure where legally permitted to do so.

All third-party service providers with whom 8e880 shares personal data are required to process that data only for the purposes specified and to maintain appropriate technical and organisational security measures.

6. Cookies and Tracking Technologies

8e880 uses the following categories of cookies and similar technologies on the Platform:

• Strictly necessary cookies: These are essential for the Platform to function. They maintain your logged-in session, remember your language and currency preferences, and enable secure payment flows. These cookies cannot be disabled without disrupting Platform functionality.
• Analytics cookies: We use anonymised analytics data to understand how users navigate the Platform, which games are most popular, and where technical errors occur. This data is processed in aggregate and is not linked to individual user identities.
• Security cookies: These help us identify suspicious login attempts, detect bots, and prevent automated fraud. They store a device fingerprint for the duration of your session.

8e880 does not use advertising cookies, retargeting pixels, or social-media tracking scripts. You may manage or block cookies through your browser settings; however, disabling strictly necessary cookies will prevent you from logging in or completing transactions on the Platform.

7. Data Retention

8e880 retains your personal data for as long as your account remains active and for a period thereafter as follows:

• Account and identity data: Retained for a minimum of five years following account closure to comply with anti-money-laundering record-keeping obligations.
• Transaction and betting records: Retained for seven years from the date of each transaction.
• Support correspondence: Retained for three years from the date of the most recent exchange.
• Cookie and log data: Session cookies are deleted when you close your browser. Analytics log data is aggregated and anonymised after ninety days.
• Marketing data: Where you have opted in to promotional communications, your contact preference data is retained until you withdraw consent or request deletion.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual.

8. Your Rights Over Your Personal Data

As a user of the 8e880 Platform, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of all personal data held about you by 8e880.
• Right to rectification: You may ask us to correct any inaccurate or incomplete personal data in your account record.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
• Right to restrict processing: In certain circumstances, you may ask 8e880 to pause the processing of your data while a dispute is resolved.
• Right to data portability: You may request your personal data in a structured, machine-readable format for transfer to another service where technically feasible.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interests where your individual circumstances warrant it.

To exercise any of the above rights, please contact us at [email protected] with the subject line "Data Rights Request" and a clear description of your request. We will verify your identity before processing any data rights request and will respond within five business days.

9. Data Security

8e880 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and the Platform.
• Encrypted storage of sensitive data at rest, including identity documents and financial records.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific function.
• Regular security audits and vulnerability assessments of Platform infrastructure.
• Two-factor authentication options for user accounts to reduce the risk of unauthorised login.
• Active monitoring for anomalous login patterns, unusual transaction volumes, and other indicators of potential compromise.

While 8e880 takes reasonable and appropriate steps to protect your personal data, no digital system is entirely immune to risk. In the event of a data breach that poses a material risk to your rights, 8e880 will notify affected users as promptly as technically practicable.

10. Children and Minors

The 8e880 Platform is strictly intended for adults aged 21 and above. 21+ We do not knowingly collect personal data from individuals under the age of 21. If 8e880 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be permanently closed. If you believe a minor has registered on the Platform, please notify us immediately at [email protected].

11. Marketing Communications

8e880 may send you promotional emails or mobile notifications about bonuses, new games, seasonal promotions (such as Eid, Pohela Boishakh, or BPL cricket season offers), and other Platform news — but only if you have explicitly opted in to receiving such communications during registration or through your account settings.

You may unsubscribe from marketing communications at any time by: (a) clicking the unsubscribe link in any promotional email; (b) updating your notification preferences in your account settings; or (c) contacting [email protected] with an unsubscribe request. Withdrawal of marketing consent does not affect the delivery of essential transactional notifications related to your account activity.

12. Links to Third-Party Services

The 8e880 Platform may contain references to third-party payment providers and game studios. When you interact with a payment gateway (for example, the bKash or Nagad interface), you are subject to that provider's own privacy policy and terms of service. 8e880 is not responsible for the privacy practices of third-party services accessed via the Platform. We encourage you to review the privacy policies of all third-party services you use in connection with 8e880.

13. Changes to This Privacy Policy

8e880 reserves the right to update or amend this Privacy Policy at any time. Revised versions will be published on this page with an updated effective date. Where changes are material — for example, where we introduce a new category of data use or a new type of third-party sharing — we will notify registered users by email or in-platform notification prior to the changes taking effect.

Your continued use of the Platform after the effective date of a revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must stop using the Platform and may close your account by contacting [email protected].

14. Responsible Gaming and Data

Personal data collected by 8e880 is also used to support responsible gaming obligations. This includes monitoring betting patterns for signs of problem gambling behaviour, enforcing self-exclusion requests, and applying deposit limits or time-out periods where requested. Data used for responsible gaming purposes is processed in accordance with this Policy and is not shared with third parties for any purpose other than delivering these protective features.

For more information about responsible gaming tools available on 8e880, please visit our Responsible Gaming page.

15. Contact and Complaints

If you have any concerns about how 8e880 handles your personal data, or if you believe your data rights have been infringed, please contact us in the first instance at [email protected]. We will acknowledge your concern within 24 hours and aim to provide a full response within five business days.

If you remain dissatisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. 8e880 will cooperate fully with any investigation conducted by a competent supervisory authority.